Find your place in the field of good food

Our goal is to connect good people with good food. We advertise sustainable food jobs and training opportunities to help jobseekers and employers find each other.

Roots to Work is a project of Sustain: the alliance for better food and farming.

Job description

About our Organisation

Soil Association Certification Ltd exists to accelerate the just transition across food, farming and land use, as a global leader in sustainability certification. We deliver trusted solutions with nature, for people and planet through the certification of high integrity holistic standards. These assurance schemes cover a wide range of sectors including food, forestry, farming, landscape restoration carbon markets, beauty and wellbeing, textiles and catering.

We are recognised and trusted by consumers and businesses around the world, operating in over 60 countries delivering FSC and PEFC certification, and you will also find the Soil Association organic symbol on over 70% of organic products in the UK.

Soil Association Certification is a wholly owned subsidiary of the Soil Association, formed in 1946, which is the only UK charity which works across the spectrum of human health, the environment and animal welfare. That’s because we cannot tackle these issues in isolation.

We campaign for change, we support farming innovation, we serve healthy food in communities, we support and grow the organic market, and we protect forests. We couldn't do any of this without our supporters, partners, donors and dedicated staff. We make a difference in the world where it’s needed the most.

 

About the Opportunity

As the Cert Admin Team Leader, you will manage and support a group of skilled administrators, ensuring the smooth and efficient delivery of certification services. You will play a key role in maintaining high service standards while supporting your team’s growth and effectiveness. Key responsibilities include:

• Leading, managing, and supporting administrators, providing training, coaching, and regular feedback.
• Overseeing day-to-day operations, including workload coordination, resource planning, and monitoring service levels.
• Acting as a point of contact for complex administrative queries, offering guidance and problem-solving support.
• Identifying areas for process improvement and contributing to the implementation of more efficient ways of working.

This is an opportunity to shape and develop a team, drive meaningful improvements, and contribute to the growth of the organic sector through effective and reliable certification services.

About You

We are looking for a confident and solution-focused leader with a strong background in administration and customer service.

You will bring:

• Experience in managing or supervising a team.
• Excellent organisational skills, with the ability to coordinate multiple tasks and prioritise effectively.
• Strong problem-solving abilities, with a proactive approach to resolving issues.
• A keen eye for detail and a commitment to maintaining high levels of accuracy and quality.
• Experience working with databases and delivering reports.
• Clear and confident communication skills, both written and verbal, with a friendly and approachable attitude.
• The flexibility to adapt to changing demands and support your team as needed.
• Experience in certification, quality monitoring, or process improvement is a plus, but not essential.

We welcome candidates with transferable skills who are eager to make an impact in the organic sector

Our Benefits

We offer a range of financial and lifestyle benefits to all our employees, including:

• 27 days annual holiday increasing to 30 days with length of service plus bank holidays (pro rata for part time)
• Pension scheme with ethical investment options and employer contribution increasing with length of service
• Free membership of the Soil Association and discounts on organic produce
• Volunteer days to give back to the local community or support green initiatives
• Family friendly policies and flexible working
• Cycle to work scheme
• Sociable and engaging workplace of professionals that share a passion for healthy, sustainable lifestyle and produce

Hours

37.5 hours per week

Permanent

Location

Bristol with hybrid working (40% office based)

Application information

Please apply at https://soilassociation.octo-firstclass.co.uk/candidates/account/login/189901?aisId=12&rmId=3181

Please mention Roots to Work when applying for these jobs