Find your place in the field of good food

Our goal is to connect good people with good food. We advertise sustainable food jobs and training opportunities to help jobseekers and employers find each other.

Roots to Work is a project of Sustain: the alliance for better food and farming.

Job description

We are seeking an experienced and dynamic Retail & Events Manager to oversee the operations of our farm shop and events space. The ideal candidate will have a strong background in retail management, excellent organizational skills, and a passion for food and customer service. This role involves managing stock, suppliers, staff, events, and customer relations while driving business growth in line with our vision.

Key Responsibilities: Farm Shop Management

Stock & Supplier Management:

• Order and manage stock from various suppliers, ensuring availability and quality.
• Maintain appropriate stock levels and margins, ensuring a 40% profit margin across the shop.
• Conduct an annual stock take at the end of March

EPOS System Management:

• Update and maintain pricing, costs, and sales information.
• Ensure accurate recording of financials and transactions.

Financial & Administrative Duties:

• Process invoices and liaise with accountants for bookkeeping.
• Handle staff and supplier payments.
• Manage waste, compost, and overall shop maintenance.

Due Diligence & Compliance:

• Maintain hygiene certification and temperature records.
• Ensure staff are trained and certified in food safety and handling.

Accounts & Licensing:

• Manage accounts including Amazon, Spotify, Veolia, Ecotricity, CCTV, and security gates.
• Handle credit accounts and process invoices monthly.
• Maintain and oversee alcohol licensing.

Shop Development & Customer Engagement:

• Enhance deli/café offerings and drive new business initiatives.
• Monitor and analyze customer buying habits to optimize product selection and profitability.
• Manage social media presence and marketing efforts.

Events Management

The events side of the role is evolving but requirements could include:

Public Events & Barn Development:

• Organize and coordinate street food days and seasonal events.
• Develop the barn as a café/workshop venue.
• Plan and execute autumn/winter supper clubs.
• Maximize use venues for community engagement.

Private Events:

• Serve as the primary contact for private events at the barn.
• Manage client relations, curate event experiences, and oversee catering and staffing.
• Develop drink packages and maintain strong supplier relationships.

Staff & Operational Management

• Manage shop and kitchen staff, ensuring smooth daily operations.
• Oversee hiring, training, and seasonal staffing adjustments.
• Organize weekly and seasonal rotas, ensuring appropriate labor coverage.
• Maintain cleanliness and adherence to safety protocols.
• Conduct regular team meetings and coordinate with senior management.

Candidate Requirements:

Essential:

• Previous experience managing a retail shop (MUST HAVE).
• Familiarity with EPOS systems and stock management.
• Barista skills and experience (MUST HAVE).
• Strong leadership and organizational skills.
• Passion for food and the farm-to-table ethos.
• Excellent customer service and communication skills.
• Competency in Microsoft Office (Word, Excel) and email management.
• Ability to work flexible hours, including weekends.
• Physically fit and able to handle manual tasks
• Ability to work independently and take initiative.

Preferred:

• Experience in event planning and hospitality.
• Social media marketing experience.

Job Type: Full-time

Pay: £28,000.00-£36,000.00 per year

Additional pay:

• Bonus scheme
• Commission pay
• Performance bonus

Benefits:

• Employee discount
• On-site parking
• Store discount

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person

Application information

Please email george@falconhurst.co.uk

Please mention Roots to Work when applying for these jobs